Ferosh offers easy 7-days return/exchange policy to our customers from the date of delivery.
In case you receive a damaged/defective product, Ferosh should be notified within 24 hours of receipt. We may request you to share images at firstname.lastname@example.org
Any returned product that does not fulfill the below mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be refunded in that case.
The returning product should meet the following requirements:
- The products should be unused.
- The product should have the original packaging and tags. Products without the original tags will not be accepted.
- They should be returned within 7 days from the delivery date.
Please make sure that the returned products are packed properly to prevent any loss or damage during transit. Once we receive the returned products, our quality team will check on the products.
The Return Process
Once we get notified about the exchange/return, these cases may arise :
- The product is damaged/defective- We would be arranging the pickup from your registered address.
- Customer did not like the product- He/She should contact us in 24 hours and a return pickup will be scheduled.
REFUND/REPLACEMENT WILL NOT BE GENRATED IF ANY IF THE REQUIREMENTS AREN'T FULLFILLED
For any other queries, you can speak to our customer care team via call at 8860386395
Please gather the below information before you call customer care or you can also mention the same in the email:
- Customer Name & Mobile Number
- Order Number / Registered E-Mail Id
- Product Name
*Refund will be generated within 3 working days after the return is received
*Sales product comes under Non-returnable categories unless there is damage/quality issue at the time of delivery due to a miss from our quality team.
Note: Please read the return policy carefully before returning an item.